According to the legislation in force, the Buyer can return the Products to the Seller within 14 days of receiving the Products, without having to justify the withdrawal decision and without incurring other costs than those provided for in art. 13 para. (3) and in art. 14 of GEO 34/2014 (direct costs related to the return of the Products), based on a prior written notification addressed to the Seller. The consumer is only responsible for the decrease in the value of the Products resulting from their handling, other than what is necessary to determine the functioning of the Products. The buyer cannot return Products made according to the specifications presented by him or clearly personalized.
The written notification must be sent by email to the address office@lisshopping.com and must contain the following information: Buyer’s first and last name and Buyer’s IBAN account, order number, name of the Products and the quantity of Products from each assortment returned. Download the return form. Please insert the return form in the parcel or invoice on which to write: Iban account and account holder!
The parcel with the returned products will be sent, at the Customer’s expense, to the following address: SC LIS SRL – Returns Department, Ramnicu Valcea, Bulevardul Tudor Vladimirescu, no. 16 C, Valcea county.
Please use any fast courier company to return the parcel, except Romanian Post! We do not pick up parcels from post offices! We do not receive parcels with cash on delivery! Payment is made after receiving the package, after inspecting the condition of the products, to the IBAN account indicated in the return form. The customer bears the cost of return shipping.
The products will be returned in good condition, unused. Otherwise, they will be reshipped to the Buyer, at the Buyer’s expense.
The Seller reserves the right not to accept returns for Products that, by their nature, cannot be returned or that can degrade or deteriorate quickly, such as underwear products.
The return value will be paid by the Seller within 14 days at the latest from the confirmation of the return, to the bank account indicated by the Buyer. The returned amount is the value of the initial invoice and does not include the return shipping costs.
The buyer is advised to refuse parcels that show traces of opening or serious damage.
If the Seller has sent a wrong product, the wrong size or a defective product, the product will be exchanged free of charge.
The exchange of size or product is free. We offer a free exchange. Please measure yourself and contact us by email, Facebook message or phone. We discuss together the right size, we send you another product and when the courier arrives, you exchange parcels. Exceptions are made for products in discount campaigns (Black Friday and other similar events) when the exchange is against the cost and 20 lei is paid for the round-trip package. Also, the second change of size or product is against cost, courier transport 20 lei
