Use of this site constitutes acceptance of the terms and conditions below. If you do not agree to these terms and conditions, please do not use this site.
1. Definitions
SC LIS S.R.L., organized under Romanian law, with headquarters in Ramnicu Valcea, Bulevardul Tudor Vladimirescu 16 C, Valcea county, registered at the Trade Register with no. J38/325/1991, fiscal code 1473414, as “Seller”, offers for sale the products present on the following websites: www.lishopping.com generically called “Site”.
LIS – Societatea Comerciala LIS SRL, organized under Romanian law.
Any natural or legal person who registers on the Site, creating an account, becomes a “User”. A user who places an order on the Site becomes a “Buyer”.
“Account” – the set consisting of an e-mail address and a password that allow a single User access to the newsletter (only if he expresses his agreement to receive them) and allow the execution of an order. The data required to create an account are: name and surname, delivery address of the Product, e-mail, no. by phone, CNP. When creating the Account, the User expresses his express consent for the collection, storage and processing of his personal data by ticking the corresponding box. “Products” represent the goods sold by the Seller on his Websites.
The “Service” is represented by the sale-purchase service made available to the User, in the sense of giving the User the possibility to purchase Products from the Site, using exclusively electronic means.
“Order” is an electronic document created as a form of communication between the Seller and the Buyer, through which the Buyer expresses his agreement to purchase one or more Products marketed by the Seller on his Sites, as well as his agreement to pay their consideration.
“Contract” is an Order issued by a Buyer that has been confirmed by the Seller, in the sense in which it has the latter’s agreement. The contract is concluded for the specified period, from the moment the Order is placed until the moment the Product/Products are received by the Buyer or when the price of the Product/Products reaches the Seller’s account, whichever of these moments occurs last. Each Order issued by a User gives rise to another Contract.
2. General provisions
Access to Products
1.1. Access to the Products is allowed to any User who has or creates an Account.
1.2. In order to be allowed access, the User will have to accept the provisions of the present terms and conditions.
1.3. The Seller reserves the right to restrict or exclude a User’s access to the Products and to delete or restrict his Account, within the limits of the law, if he considers that based on the User’s conduct or activity on the Sites, the access and existence of his Account could harm or harm the Seller in any way. The user can address the Seller in writing, to be informed about the reasons that led to the application of the aforementioned measures.
1.4. Each User can have only one Account. It is forbidden to share an Account between several Users.
1.5. In the event that the Seller discovers irregularities and/or violations of any kind of the provisions of this article, which lead to prejudice or disruption in any way to the company’s activity, the Seller reserves the right, at its free choice, to cancel, limit, restrict, suspend or exclude the User’s access to Content or Products. In this case, the User can write to the Seller to receive the necessary justifications in relation to the measures adopted for the purposes of this article, and the date from which they were or will be applied.
Any address/notification sent by a User to the Seller requesting information from the latter regarding the measures adopted and/or the processing of personal data by the Seller shall be made in writing by means of electronic mail provided that the User sign (in the case of natural persons) or sign and stamp (in the case of legal persons) office@lisshopping.com the respective address, scan it, and attach the respective scan to an e-mail sent to the address. Any address that does not correspond to the previously mentioned specifications will not be taken into account by the Seller.
By opening an Account on the Site, the User automatically expresses his agreement with the Terms and Conditions of the Sites, being the sure responsible for the activities arising from the use of the Site. Either when creating the Account, or along the way, the User can expressly agree to receive newsletters and/or commercial offers for the Seller’s Products, the agreement being expressed by ticking the corresponding box that can be found in the information about the User’s Account.
If the User does not agree or revokes the acceptance given for the Terms and Conditions, renouncing the services offered by the Seller through the Sites, the Seller will delete, after a notification received from the User, all the information previously provided by the User and kept in its Seller database.
The agreement cannot be revoked during the duration of a contract or until the time when the Buyer has not fulfilled his obligations to the Seller following the issuance of an Order.
The User may at any time revert to his decision to agree and/or accept the Terms and Conditions, in the form in which they will be available at that time.
According to the provisions of GEO no. 34 of June 4, 2014 regarding consumer rights in contracts concluded with professionals, art. 2, point 7, the transactions carried out on the Seller’s websites fall under the scope of the organized distance contract, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including when the contract is concluded.
The warranty conditions granted to consumers are those provided by art. 5-14 of Law no. 449/2003 regarding the sale of products and their associated guarantees, republished, with subsequent amendments and additions, by O.G. 21/1992 on consumer protection, republished, with subsequent amendments and additions and by GEO no. 34 of June 4, 2014 regarding consumer rights in contracts concluded with professionals.
The processor of electronic payments by bank card agreed by the Seller operates as a secure payment portal, in which the transmitted and received data are encrypted, without being viewed by third parties.
The delivery of the products is ensured by the following specialized companies, agreed by the Seller: for national and international Cargus deliveries
3. Site Content
The entire content of the Seller’s Website, through images, texts, graphics, symbols, web graphic elements, both dynamic and static, as well as emails, scripts, programs and other data, is the property of LIS S.R.L. and its suppliers and is protected by Law no. 8/1996 on copyright and related rights, as well as industrial property legislation. Any use of the items listed above without the seller’s consent for purposes other than those expressly permitted herein is punishable by applicable law.
The User may copy, transfer or use the content for personal or non-commercial purposes only with the consent of the Seller. The seller will grant this right only for a determined period and on a strictly delimited part of the content.
4. Online Sales Policy
4.1. Creating the User Account
The Service is available based on the User’s registration through an Account, following the agreement with the provisions of this document.
The Seller does not allow the sharing of an Account by several Users, such a situation will lead to the cancellation of the Order.
The Seller reserves the right to limit the Buyer’s access to the Service, if the Buyer behaves in bad faith.
4.2. products
Following the issuance of the Order, the Seller will send the Buyer via e-mail, to the address indicated by the Buyer when creating the Account, the confirmation of the conclusion of the Contract, within a reasonable period from the moment of the conclusion of the Contract.
At the same time, the Seller will send the buyer the proforma invoice related to the ordered Product/Products, indicating the dates necessary for payment by the Buyer and the deadline for making the payment. If the Buyer does not pay the value of the Order by the deadline specified in the proforma invoice, the Seller will consider the Order cancelled.
After either the amount representing the price of the Product/Products has entered the Seller’s account, or the Buyer has provided proof of payment of the order price by sending the Seller the proof of payment with the stamp of the bank through which the payment was made, the Product/Products will be delivered together with the invoice fiscal, according to the legislation in force, subject to compliance with this document and within the limit of available stock. The Seller assumes the right not to honor a particular order if a particular Product is no longer in the store’s stock or for reasons beyond the Seller’s control. In the event that the stock is limited, the Seller undertakes to inform the Users about this fact.
If, after issuing the Order by the Buyer and its acceptance by the Seller, but before issuing and sending the proforma invoice, the stock is exhausted, the Seller undertakes to inform the User and issue the proforma accordingly, without the exhausted Product, if the Order contained more many Products. If the Order contained only the exhausted Product, the Seller will only inform the Buyer about the exhaustion of the stock. In this case, the Buyer has the right to cancel the Order.
If, after issuing the Order by the Buyer, accepting it by the Seller and issuing and sending the proforma invoice, the stock runs out, the Seller undertakes to inform the Buyer in a timely manner so that the Buyer does not have to pay the price of the exhausted Product. If in the meantime the Buyer has paid the price of the out-of-stock product, the Seller undertakes to return the unpaid amount to the Buyer, within __15__ days from the date the money entered his account, the Seller bearing the costs of returning the money to the Buyer’s account. Before returning the money, the Buyer will have to indicate the account and the bank where he wants the respective amount returned.
The Seller does not provide any warranty, other than those provided by applicable law, regarding including, but not limited to, the operation of the Sites, the information, the correctness of the descriptions, the updating of the content, the Products on the Site, as well as their suitability for a certain purpose.
The visual presentation of the Products can be accompanied by the addition of other parts or accessories that will not be included in their costs.
The information accompanying the images of the Products is provided as a presentation, not imposing a contractual obligation on the Seller from this point of view.
The Seller is not responsible for possible color differences between the color displayed on the User’s monitor and the actual color of the Product or discrepancies in the measure/size of the Products due to their particularities.
The products purchased from the Seller’s Website are intended for the Buyer’s personal use.
The Seller reserves the right to limit the number of Products of the same type sold to a single Buyer or to the same email address and/or postal address.
4.3. Price
The presented products are available against a price set in the currency specified on the Site, a price that may be subject to various discounts or promotions.
The price is the one valid at the time the Order is issued and it does not include the delivery costs, unless it is expressly specified on the Websites.
The Seller reserves the right to change the prices of the Products presented without prior notice to the Users.
The price cannot be changed after the confirmation of the Order by the Seller.
The seller will not be held responsible for the additional costs that payment by card implies, among these additional costs are included the currency conversion commissions applied by the issuing bank of his card, in the case of an issuing currency other than RON.
4.4. Online order
The User will ensure the veracity of the contact data provided to complete the Order, consenting to their correctness. In the event of these changes, the Buyer has the obligation to update his Account data. Orders in progress will operate according to the data provided by the Buyer prior to the change. In case of choosing to pay by card, the Buyer will provide the data required for the execution of this transaction.
The Seller will inform the Buyer at each stage of completing the transaction: upon receipt of the Order and when it is entrusted to the courier service for the delivery of the Products.
The Buyer will be contacted by the Seller in the following situations:
– Invalidation of the transaction by the card processor, in which case the Seller can cancel the order, without any party claiming damages to the other.
– Non-acceptance of the transaction by the bank issuing the card in case of opting for this payment method, in which case the Seller reserves the right to cancel the order, without any party claiming damages to the other.
– Unavailability of the Products, in which case the Buyer has the right to cancel the order.
The Seller may refuse an Order if the data provided by the Buyer is incomplete or turns out to be incorrect.
The Seller reserves the right to refuse an Order in the event that the User’s activity on the Sites causes damage to both the Seller and/or its partners.
The buyer has the right to expressly cancel an Order by sending an email to office@lisshopping.com no later than 24 hours.
4.5. Payment methods
Payment can be made upon delivery, cash.
The ordered products must be paid in full, otherwise the delivery will not be made.
4.6. Delivery
Delivery is made anywhere in Romania, through the courier company DYNAMIC PARCEL DISTRIBUTION S.A.
The delivery costs are specified on the Sites, in the Order form, distinct from the costs of the Products.
The parcels will be picked up by the Buyer upon delivery by courier, based on an identity document.
Orders will be delivered within 15 days of placing the Order. In the event that the ordered Products are not available within this interval, the Seller will inform the Buyer, reimbursing the amount paid into the account in the case of payment by card. If the Seller does not deliver the Products within the respective term, the Buyer has the right to terminate the Contract.
4.7. Returning products
According to the legislation in force, the Buyer can return the Products to the Seller within 14 days of receiving the Products, without having to justify the withdrawal decision and without incurring other costs than those provided for in art. 13 para. (3) and in art. 14 of GEO 34/2014 (direct costs related to the return of the Products), based on a prior written notification addressed to the Seller. The consumer is only responsible for the decrease in the value of the Products resulting from their handling, other than what is necessary to determine the functioning of the Products. The buyer cannot return Products made according to the specifications presented by him or clearly customized.
The written notification must be sent by email to office@lisshopping.com and must include the following information: Buyer’s first and last name, Buyer’s personal numerical code and Buyer’s IBAN account, order number, name of the Products and quantity of Products of each assortment returned. Download the return form.
The parcel with the returned products will be sent to the following address: SC LIS SRL – Returns Department, Ramnicu Valcea, Bulevardul Tudor Vladimirescu, no. 16C, Valcea county.
Please use any fast courier company to return the parcel, except Romanian Post! We do not pick up parcels from post offices!
The products will be returned in good condition, unused. Otherwise, they will be reshipped to the Buyer, at the Buyer’s expense.
The Seller reserves the right not to accept returns for Products that, by their nature, cannot be returned or that can degrade or deteriorate quickly, such as underwear, swimwear.
The customer can return Products delivered in incorrect sizes, to be replaced with correct ones, within a maximum of 5 working days after receiving the package, this return following the regime of a regular Order. If the requested size is not available, the Seller will return the product’s value.
To make the exchange, the customer bears the costs of the transport to our company’s headquarters, and we bear the costs of shipping the new product.
The return value will be paid by the Seller within 14 days at the latest from the confirmation of the return, to the bank account indicated by the Buyer. The refund does not include shipping costs.
The buyer is advised to refuse parcels that show traces of opening or serious damage.
5. Privacy policy regarding personal data
In accordance with Law no. 677/2001, SC LIS S.R.L. has notified the National Supervisory Authority for the Processing of Personal Data for the registration of the company in the Registry of Personal Data Processing.
The Seller collects personal data and special data (CNP) only with the voluntary, express consent of the User, for the following purposes:
shipping the Products and invoicing the Services;
solving cancellations, returns or problems of any kind related to the Service and/or Products;
to ensure his access to the Service and/or Products;
sending periodic newsletters and/or alerts, by using electronic means (e-mail, SMS), only if the User has expressly agreed to this;
contacting him, at his voluntary request;
contacting him, in matters of relations with clients;
statistical purposes.
By creating the Account, each User has expressed their consent for the Seller to collect, store and process their personal data, under the conditions and in compliance with the provisions of Law 677/2001.
The Buyer’s access to the products on the Sites is ensured based on the provision of personal data, including special data (CNP), collected by the Seller for the purpose of validating, invoicing and experiencing the Orders, as well as the resolution of cases adjacent to this purpose.
The data can also be collected for statistical purposes or to inform the Users of the Site based on periodic newsletters and alerts, launched strictly in electronic format, if the Users have expressly agreed to receive newsletters and commercial information.
The Seller undertakes that the User’s collected data will be used only in accordance with the stated purposes and not to publish, sell, rent, license, transfer, etc. the database containing information related to the personal or special data of the User of any third party not involved in the fulfillment of the declared purposes. An exception will be the situation in which the transfer/access/viewing/etc is required by the competent bodies in the cases provided by the regulations in force on the date of the event.
LIS may involuntarily collect data provided by the browser used to access the Service, such as IP address, time of visit, place of access, name and version of Internet browser, operating system, including other parameters. This information can be used for purely statistical purposes, to improve the Services offered to Users, except in the case where the User’s activity causes damage to the Seller, its partners or a third party.
The buyer has the right to modify the data provided in the form, to ensure their current character.
Payment by card involves the processing of card data by a specialized operator, information that will not be stored by the Seller.
The bank card processor agreed by the Seller has the right to access/view any type of data/documents, generated as a result of an issued Order, canceled Orders, Contract, canceled Contract or an honored Contract, in order to investigate any transaction, in case in which it exists.
The privacy policy refers only to the data provided voluntarily by the User exclusively on the Sites. The seller is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.
After collecting the personal data of the Users, the Seller will store them for the period of its operation.
The User’s rights in the context of the processing of personal data, provided by Law 677/2001 as amended:
Users have, according to Law 677/2001, the following rights: the right to information (art. 12), the right to access data (art. 13), the right to intervene on data (art. 14), the right to oppose (art. 15 ), the right not to be subject to an individual decision (art. 17) and the right to go to court (art. 18), as these rights are detailed below:
(1) Information to the person concerned
a) the identity of the operator and his representative, if applicable;
b) the purpose for which the data is processed;
c) additional information, such as: recipients or categories of recipients of the data, if providing all the requested data is mandatory and the consequences of refusing to provide them;
d) the existence of the right of access, intervention on data and opposition, as well as the conditions under which they can be exercised;
e) any other information, the provision of which is imposed by the order of the supervisory authority, taking into account the specifics of the processing.
(2) Right of access to data
Any data subject has the right to obtain from the operator, upon request and free of charge for one request per year, confirmation of the fact that the data concerning him are or are not processed by him. The operator is obliged, in the situation in which it processes personal data concerning the applicant, to communicate to him, together with the confirmation, at least the following:
a) information regarding the purposes of the processing, the categories of data considered and the recipients or categories of recipients to whom the data is disclosed;
b) communicating in an intelligible form the data that are the subject of processing, as well as any available information regarding the origin of the data;
c) information on the principles of operation of the mechanism through which any automatic data processing is carried out that targets the respective person;
d) information regarding the existence of the right of intervention on the data and the right of opposition, as well as the conditions under which they can be exercised;
e) information on the possibility to consult the record register of personal data processing, to submit a complaint to the supervisory authority, as well as to address the court to challenge the operator’s decisions.
The concerned person can request the above information from the operator, through a written, dated and signed request. In the application, the applicant can indicate whether he wants the information to be communicated to him at a certain address, which can also be by electronic mail, or through a correspondence service that ensures that the delivery will be made only in person.
The operator is obliged to communicate the requested information, within 15 days from the date of receipt of the request, respecting the possible option of the applicant expressed according to the above.
(3) The right to intervene on the data
Any data subject has the right to obtain from the operator, upon request and free of charge:
a) as the case may be, rectifying, updating, blocking or deleting data whose processing is not in accordance with this law, especially incomplete or inaccurate data;
b) as the case may be, the transformation into anonymous data of data whose processing is not in accordance with this law;
c) notification to third parties to whom the data of any operation carried out according to letter a) or b), if this notification does not prove impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed.
To exercise this right, the data subject will submit a written, dated and signed request to the operator. In the application, the applicant can indicate whether he wants the information to be communicated to him at a certain address, which can also be by electronic mail, or through a correspondence service that ensures that the delivery will be made only in person.
The operator is obliged to communicate the measures taken on the basis of the previous provisions, as well as, if applicable, the name of the third party to whom the personal data relating to the person concerned were disclosed, within 15 days from the date of receipt of the request, respecting the possible options of the applicant to communicate the information in writing to a certain physical or virtual (electronic) address.
(4) The right of opposition
The data subject has the right to object at any time, for well-founded and legitimate reasons related to his particular situation, as data that target him to be the object of processing, with the exception of cases in which there are legal provisions to the contrary. In case of justified opposition, the processing can no longer concern the data in question.
The data subject has the right to object at any time, free of charge and without any justification, to the data concerning him being processed for direct marketing purposes, on behalf of the operator or a third party, or to be disclosed to third parties in – such a purpose.
In order to exercise the rights provided above, the data subject will submit a written, dated and signed request to the operator. In the application, the applicant can indicate whether he wants the information to be communicated to him at a certain address, which can also be by electronic mail, or through a correspondence service that ensures that the delivery will be made only in person.
The operator is obliged to communicate to the data subject the measures taken, as well as, if necessary, the name of the third party to whom the personal data relating to the data subject were disclosed, within 15 days from the date of receipt of the request, respecting the possible option of the applicant to communicate the information in writing to a certain physical or virtual (electronic) address.
(5) The right not to be subject to an individual decision
Any person has the right to request and obtain:
a) the withdrawal or cancellation of any decision that produces legal effects regarding him, adopted exclusively on the basis of a processing of personal data, carried out by automatic means, intended to evaluate some aspects of his personality, such as professional competence, credibility, behavior or other such aspects;
b) the re-evaluation of any other decision taken regarding him, which significantly affects him, if the decision was adopted exclusively on the basis of a data processing that meets the conditions provided for in letter a).
Respecting the other guarantees provided by the law, a person may be subject to a decision of the above nature, in the following situations:
a) the decision is taken within the framework of the conclusion or execution of a contract, provided that the request for the conclusion or execution of the contract, introduced by the person concerned, has been satisfied or that some appropriate measures, such as the possibility to support his point of view , to guarantee the defense of its own legitimate interest;
b) the decision is authorized by a law that specifies the measures that guarantee the protection of the legitimate interest of the person concerned.
(6) The right to go to court
Without prejudice to the possibility of filing a complaint with the supervisory authority, the persons concerned have the right to go to court for the defense of any rights guaranteed by this law, which have been violated.
Any person who has suffered a loss as a result of an illegal processing of personal data can apply to the competent court for its reparation. The competent court is the one in whose territorial area the plaintiff resides. The summons application is exempt from stamp duty.
6. Fraud
With the exception of legal entities, in which case the purpose of invoicing involves the mention of the account number, respectively of the bank, or of natural persons who return the products purchased under the terms of this document, the Seller does not request through any means of communication the disclosure of confidential data, among which are included personal accounts, card numbers or passwords.
The seller will not be held responsible for any damages caused by a third party who claims to represent his interests, the responsibility for disclosing his confidential data rests with the User.
The attempted fraud will set in motion the criminal investigation against the person responsible for the following facts:
a) accessing by using any methods the data of any type of a User, other than the account holder.
b) alteration or modification of the content of the Sites or of the messages sent by any method by the Seller to the User.
c) changing the performance of the server on which the Sites run.
d) disclosure to any third party who does not have the necessary legal authority and who is not the legitimate recipient of the message of the content sent by any means by the Seller to the User
The User will inform the Seller about such attempts, using the contact details.
The seller does not promote SPAM. Any User who has explicitly provided their email address can opt to deactivate the Account related to this email address.
7. Limitation of Liability
The content of the Website does not in any way imply the responsibility of the Seller to natural or legal persons for damages resulting from both the use and the inability to use the Websites.
The seller is not responsible for the content, quality or nature of other sites accessible through content links, the responsibility of these aspects rests entirely with the owners of the respective sites.
The Seller has no obligation to guarantee that the Service is uninterrupted, secure or error-free of any kind.
Also, the Seller is exonerated from any liability resulting from the inability of the Service, as well as of the Products obtained free of charge or for a fee, to meet the Buyer’s requirements or expectations.
8. Cookies policy
This Policy refers to cookies and web pages operated by LIS
What are Cookies?
Cookies will be understood as IT data, including without limitation text files, stored on the user’s terminal for the purpose of using the web page. These files make it possible to recognize the user’s terminal and present the content in a relevant way, adapted to the user’s preferences. Cookies usually contain the name of the web page of origin, the date of storage on the terminal and a unique number.
What are Cookies used for?
Cookies are used in order to adapt the content of the web pages to the user’s preferences and to optimize the use of the web pages. They are also used in the preparation of aggregate anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, excluding the user’s personal identification.
What cookies do we use?
We use two types of Cookies: per session and fixed. The latter are temporary files that remain on the user’s terminal until the session ends or the application (web browser) is closed. The fixed files remain on the user’s terminal for a period in the Cookie parameters or until they are manually deleted by the user.
The cookies used by the partners of the operator of a web page, including without limitation the users of the web page, are the subject of the respective Privacy Policy.
Do cookies contain personal data?
The personal data collected through the use of Cookies can only be collected to facilitate certain functionalities for the user. Such data are encrypted in a way that makes it impossible for unauthorized persons to access them.
Deleting Cookies
In general, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed so that the automatic administration of Cookies is blocked by the web browser or the user is informed every time Cookies are sent to his terminal. Detailed information about the possibilities and ways of managing Cookies can be found in the settings area of the application (web browser). Limiting the use of Cookies may affect certain functionalities of the web page.
9. Force majeure and fortuitous event
Force majeure excludes liability for non-execution on time and/or properly of any contractual obligations. The causes that will prevent the timely and/or proper execution of any contractual obligations will be brought to the attention of the other party immediately and completely.
The party that will invoke the force majeure event will take any measures available to limit its consequences, being exempted from its obligations only if it is prevented from fully fulfilling your obligations.
The invocation of force majeure will involve proof of the impossibility of fulfilling the obligations within 30 days from the date of occurrence of the event.
If within 15 days from the date of its occurrence, the force majeure event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages to the other.
10. Litigation
The document was drawn up in accordance with Romanian legislation, which will also operate in the interpretation of the Terms and Conditions.
The nullity or invalidity of one of the provisions of this document will not affect the nullity of the entire document called Terms and Conditions.
Any dispute arising between the User and the Seller with reference to this document shall be resolved amicably. If this is not possible, the parties will present themselves for the resolution of the case in court, in accordance with Romanian legislation.
The Seller is excluded from any liability for losses, costs, lawsuits, claims or expenses in the event that they are directly caused by non-compliance with the Terms and Conditions.
11. Final provisions
The Seller reserves the right to be able to make any changes to these provisions, as well as to any information related to the structure or content of the Site without prior notification to the Users.
The seller reserves the right to insert, under the provisions of the legislation in force, advertising banners of any kind, as well as links to any page of the Sites, as well as to the pages of partner sites.
The seller will not be held responsible for any errors that appear on the Site for any reason, including those related to changes, settings, etc., which are not made by the Site administrator.
